Frequently Asked Questions

Ebooks and audiobooks are delivered automatically by email from my distributor, BookFunnel, as soon as your purchase is complete. They go to the email address you used at checkout.

Don't see it within a few minutes? Check your spam, junk or promotions folder. You can also log in at my.bookfunnel.com with your checkout email to see every book you've bought from me.

Preorders are delivered by email from BookFunnel on release day. Your book will arrive at the email address you used at checkout.

Please allow 10 to 15 business days (not including Saturdays) for processing before your order ships.

Processing is stock dependent. If your order is on hold, it's because we're waiting on items to arrive so we can fulfill it.

Processing time does not include shipping time. To estimate when your order will arrive, add our processing time and the USPS shipping time together. Paying for priority shipping speeds up delivery once your order leaves us, but it does not speed up processing.

No. We do not offer split shipping. If your order includes several items, including preorders, everything ships together once all items are available.

Want your in-stock books sooner? Place them as a separate order from your preorder or later-release items.

Shipping prices pull in real time from USPS at checkout. We cannot set or change these rates ourselves.

We currently ship within the United States only.

Once your order leaves us, it is in the care of USPS. We can't control delays or how long USPS takes, and the delivery times shown at checkout are USPS estimates, not ours. Your tracking link is the best place to check on your package.

You can, but you take on the risk if it doesn't reach you. Orders shipped to a business, hospital, hotel or anywhere that isn't a private residence will not be replaced or refunded. Please check with the location before you order.

Yes. BookFunnel can send your ebook straight to your e-reader or reading app by email, and it only takes a minute. If you get stuck, BookFunnel's help team is quick and friendly at bookfunnel.com/help.

Audiobooks play in the free BookFunnel app. Audiobook downloads are not available at this time.

Yes. New to my books? Start with Shifters of Black Forest Ridge, Book 1: Quinn. You can see every series in order on the reading order page, or take the quiz Which Bane Pack Shifter Is Your Fated Mate?

Because ebooks and audiobooks are delivered digitally the moment you buy, they can't be returned and are not eligible for refunds.

Refunds are only processed when there is an issue with your order. Please contact us to start the process.

• Items must be returned within 7 days of receiving your order.
• Your refund is processed once the item is back with us in the condition it was sent.
• No refunds after 7 days, and no refunds for change of mind.
• We do not provide return shipping labels.

If your item arrives with significant damage, please contact us within 7 days of receiving your order so we can try to find a solution.

• We wrap every book carefully, but small damage can happen in transit. Minor shipping damage is not eligible for a replacement.
• You'll be asked to return the damaged item to receive a replacement or refund.
• Please reply promptly. Everything must be resolved within the 7 business day window, and a long delay in responding forfeits the replacement.
• Check your order as soon as it arrives, even if it's a gift. The 7-day window still applies.

• Only one replacement is offered per order.
• Replacements depend on stock. If the same item isn't available, we'll send something of similar style and value at the team's discretion.
• A replacement may not arrive in perfect condition either.
• Replacements are offered at the Sedona Venez Books team's discretion and are not guaranteed.

• Books bought from other retailers. Please contact that retailer, since they handle their own printing and stock.
• General wear and tear.
• Merch that has been used in any way.
• Free items.
• Orders from customers found reselling on Mercari or eBay.